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Have a question about our products and services? Below you'll find answers to many frequently asked questions.

 

HOW DO I CHECK MY ORDER HISTORY?
HOW DO I VIEW WINES & TASTING NOTES FOR WINES I PURCHASED IN THE PAST?
RETURN POLICY
SAME DAY SHIPPING
WHERE DO YOU DELIVER?
WHICH CURRENCY DO YOU CHARGE IN?
HOW TO PLACE AN ORDER?
WHO CAN PLACE AN ORDER?
OUR REFUND POLICY
ACCEPTED PAYMENT METHODS
DELIVERY METHODS AND SCHEDULES
MISSED DELIVERIES
TRACKING YOUR ORDER
ACCESSING YOUR ACCOUNT ONLINE
RETRIEVE FORGOTTEN PASSWORD
BUYING RESTRICTIONS
CANCELLING ORDERS
RECEIPT OF DAMAGED GOODS
WEBSITE SECURITY
HOW DO I REDEEM MY WINEONLINE.CA GIFT CARD OR DISCOUNT CODE?
HOW DO LOYALTY POINTS WORK?
REPORTING WEBSITE ERRORS